Job Ref No:
JP227
Department:
Service
Location:
South Cheshire
T-T Pumps Ltd, one of the UK’s market leading companies in the supply, manufacture, design, install and service of pumping equipment, is looking for a dynamic and motivated individual to join their Service team.
Joining an exciting, fast-paced yet challanging reactive team, the ideal candidate will be a motivated individual with proven work scheduling / planning experience within a similar industry.
REQUIREMENTS
- Responsible for planning, scheduling and co-ordinating our external teams nationally
- Planning and booking of scheduled visits and accommodating reactive requests
- Responding to requests in a timely and efficient manner
- Ensuring exceptional customer service is expected at all times
- Communication is key in this role keeping the client, management team, engineers and colleagues informed
- Strong commercial and geography knowledge to maximise engineering teams efforts
- Maintain engineering teams diary
- Ensuring correct paperwork and parts required for engineers are available
- Liaise with external engineering teams and internal colleagues to mitigate potential issues
- Organise our workload efficiently
- Maintain company procedures and improve where possible
WORKING CONDITIONS:
- Based at our head office (CW3 9RU)
ANY OTHER DUTIES NECESSARY:
- Be flexible to the requirements of the business
- Observe and maintain the company’s Health & Safety Policy and Procedures.
- Undertake any other duties that may be required from time to time
PERSON SPECIFICATION
QUALIFICATIONS/ EDUCATION/ TRAINING
- Computer literate (Office suite) - Essential
- Good standard of verbal and written English - Essential
Knowledge
- Strong geographical skills - Essential
- Knowledge of the industry - Desirable
Experience
- Experience of working in a similar role - Essential
- Methodical and attention to detail - Essential
Skills and Competencies
- Ability to work flexibly - Essential
- Team player - Essential
- Strong prioritisation skills, ability to manage own workload - Essential
- Able to multi-task and able to react to constant changes - Essential
Personal Attributes
- Self-motivated with a 'can do' approach - Essential
- Strong personal attributes to deal with all types of enquiry - Essential
- Prepared to learn new skills - Desirable